Privacy Policy

Introduction

Welcome to 99abc. We are committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy explains what personal data we collect when you visit or use the 99abc website (https://99abc.pro), why we collect it, how we use and store it, and what rights you have in relation to your personal information.

By accessing and using 99abc's services — including our cricket betting markets, live casino games, slots, crash games, Ocean King Jackpot, and all other features available on the platform — you acknowledge that you have read and understood the terms outlined in this Privacy Policy. If you do not agree with these terms, please discontinue use of the platform.

Information We Collect

We collect several types of information to provide and improve our services to you. The categories of personal data we process are outlined below.

Account Registration Data

• Full name, date of birth, and proof of age (we verify all users are aged 21 or above)
• Email address and mobile phone number for account communications and OTP verification
• Username and encrypted password credentials
• National ID, passport, or other government-issued identity document for KYC verification

Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other local payment channels)
• Partial payment account identifiers (e.g., last 4 digits of bKash or bank account number) retained for fraud prevention
• Betting history, game activity logs, and wagering records tied to your account

Technical & Usage Data

• IP address, device type (Android or iOS), browser type, and operating system version
• Pages visited, session duration, click-through paths, and referral source data
• Cookies, local storage tokens, and similar tracking technologies (see Cookies section below)

How We Use Your Information

99abc uses the personal data we collect for a range of purposes, all of which are directly connected to delivering a safe, reliable, and enjoyable platform experience for players across Bangladesh. Specifically, your data is used to:

• Create, manage, and verify your 99abc player account, including age verification to ensure all users are 21 or above
• Process deposits and withdrawals through supported payment channels including bKash, Nagad, Rocket, and local bank transfers
• Deliver customer support, respond to queries, and resolve disputes related to bets, games, or account activity
• Send account-related notifications including deposit confirmations, withdrawal alerts, and security warnings via SMS or email
• Detect, prevent, and investigate fraudulent transactions, bonus abuse, multi-account violations, and other prohibited activity
• Improve platform features, optimize game offerings, and personalize your experience based on your activity history

Legal Basis for Processing

We rely on the following legal bases when processing your personal data:

• Contractual necessity — processing required to fulfil our service agreement with you as a registered player
• Legitimate interests — fraud prevention, security monitoring, and improving our platform based on aggregated analytics
• Consent — for optional marketing communications such as promotional emails, SMS bonus alerts, and personalised offers
• Legal obligation — where we are required to retain data to comply with applicable financial regulations and anti-money laundering requirements

Sharing Your Information

99abc does not sell, rent, or trade your personal information to any third party for commercial marketing purposes. We may share your data only in the following limited and necessary circumstances:

• Payment processors and gateway partners — to execute and verify your bKash, Nagad, Rocket, Upay, and bank transfer transactions securely
• Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — to the extent required for game session authentication and fair play auditing
• Identity verification and KYC service providers — to confirm your age and identity before enabling withdrawals above specified thresholds
• Regulatory authorities and law enforcement — where we are legally compelled to disclose information as part of an investigation or compliance requirement

All third-party partners who receive your data are bound by strict confidentiality and data-security obligations. We require them to handle your information with the same level of care and protection as 99abc does.

Payment Data & Financial Information

All financial transactions on 99abc are processed through encrypted, PCI-compliant channels. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a local Bangladeshi bank, the full payment credentials are handled by the payment processor directly and are never stored on 99abc's servers in their entirety.

We do retain transaction reference IDs, timestamps, transaction amounts in BDT (Bangladeshi Taka), and partial account identifiers solely for dispute resolution, fraud prevention, and internal audit purposes. This data is stored in accordance with our Data Retention policy described further below.

Cookies & Tracking Technologies

99abc uses cookies and similar client-side storage technologies to ensure the platform functions correctly, to remember your preferences, and to understand how users interact with the site. The types of cookies we use include:

• Essential cookies — required for core site functions such as session management, login state, and secure page delivery
• Performance cookies — anonymous analytics data used to improve page load times, identify errors, and enhance gameplay experience
• Preference cookies — store your selected language, display settings, and other personalisation choices across sessions

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may impact the functionality of certain platform features, including game loading and account access.

Data Retention

99abc retains your personal data for as long as your account remains active, and for a reasonable period thereafter to allow for dispute resolution, regulatory compliance, and fraud prevention. Specifically, transactional records and account data are retained for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later.

Data that is no longer required for any of the purposes outlined in this policy will be securely deleted or anonymised in accordance with our internal data governance procedures. Marketing consent records are retained for the duration of your consent and for a reasonable period following withdrawal.

Your Rights Regarding Your Personal Data

As a user of 99abc, you have a number of important rights in relation to your personal data. These rights allow you to stay informed and in control of the information we hold about you:

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — you may ask us to correct any inaccurate or incomplete personal data we hold about you
• Right to erasure — in certain circumstances, you may request that we delete your personal data, subject to any legal retention obligations
• Right to withdraw consent — where we rely on your consent to process data, you may withdraw that consent at any time without affecting prior processing
• Right to object to marketing — you may opt out of receiving promotional communications from us at any time by contacting our support team

To exercise any of the above rights, please contact our data privacy team using the email address provided at the bottom of this page. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days, subject to identity verification.

Security Measures

99abc takes the security of your personal data seriously. Our platform is protected by industry-standard SSL (TLS 1.2/1.3) encryption across all data transmission channels, ensuring that information exchanged between your device and our servers remains confidential and protected from interception.

Access to personal data within our organisation is restricted on a strict need-to-know basis. All staff who handle player data receive regular data protection training. However, no digital system can be 100% immune to risk. We encourage all players to use strong, unique passwords for their 99abc accounts and to enable any available two-factor authentication options to further protect their accounts.

Third-Party Links

The 99abc platform does not embed or promote external third-party websites. All content and navigation remains within the 99abc.pro domain. Should you independently visit other websites, please be aware that this Privacy Policy applies exclusively to 99abc and does not govern the data practices of any external site you may visit independently.

Children's Privacy — 21+ Only

99abc is strictly an adult-only platform. We do not permit registration or access to any person under 21 years of age. We do not knowingly collect, store, or process personal data from individuals who are under 21. If we become aware that personal data has been submitted by a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 99abc, please contact us immediately at [email protected].

Changes to This Privacy Policy

99abc reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of 99abc after any such changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your data.